Frequently Asked Questions
General
How can I contact customer support?
You can reach us anytime through our contact form or by email. We usually respond within 24 hours.
Do I need an account to place an order?
No, you can check out as a guest, but creating an account lets you track orders and save your details.
Can I change my order after placing it?
Orders can be modified within the first 12 hours if they haven’t been processed yet.
Are your products covered by warranty?
Yes, all products include a standard warranty against manufacturing defects.
Do you offer discounts or promotions?
Yes, we regularly offer promotions. Subscribe to our newsletter to get updates.
Shipping
How long does shipping take?
Domestic orders typically take 3–7 business days, while international orders take 7–14 business days.
How long does it take to process my order?
Orders are processed within 1–3 business days.
How can I track my order?
Once your order ships, you'll receive a tracking number via SMS or email.
Do you offer free shipping?
We occasionally offer free shipping promotions, which will be clearly shown at checkout.
What if my package is lost or damaged?
Contact our support team with your order details. We’ll investigate and provide a replacement if needed.
Returns & Refund
What is your return policy?
We accept returns within 30 days of delivery for unused, undamaged items in original packaging.
How do I start a return?
Reach out through our contact form with your order number and a description or photo of the issue.
When will I receive my refund?
Once your return is inspected and approved, refunds are processed within 5–10 business days to your original payment method.
Are there items that cannot be returned?
Yes, used items, damaged items (not caused by shipping), gift cards, and items returned after 30 days are non-returnable.
Who pays for return shipping?
Return shipping may be at the customer’s expense unless the product is defective or the wrong item was sent.